At DAADU Swiss Diamonds, we use only 100% natural, ethically sourced diamonds in all of our jewelry. Each diamond is handpicked for its superior quality and brilliance. All diamonds come with certification from reputable grading institutions, ensuring that you are purchasing genuine and high-quality diamonds.
Yes, we provide secure worldwide shipping to most countries. We partner with trusted courier services to ensure that your order is delivered safely and on time. Once your order is shipped, you will receive a tracking number to monitor your package’s status. For specific shipping rates and times, please refer to our Shipping Policy.
To maintain the sparkle of your diamond jewelry, it’s essential to care for it properly. We recommend cleaning your pieces with a mild detergent and warm water using a soft brush. Avoid exposing your jewelry to harsh chemicals, lotions, and perfumes, as they can affect the shine. Store your jewelry in a soft pouch or box to prevent scratches and ensure that each piece remains in its best condition.
Yes, we are proud to offer bespoke jewelry services. Whether you’re looking to modify an existing design or create a unique piece from scratch, our expert design team will work closely with you to bring your vision to life. We use cutting-edge technology combined with artisan craftsmanship to create custom jewelry that perfectly reflects your style and personality. Reach out to us to learn more about our customization process.
The DAADU Diamond Club is our exclusive easy-payment scheme designed to make luxury more accessible. Members can opt for one of our monthly installment plans—either INR 2000 or INR 5000 per month—over a period of 12 months. By the end of the term, you can use the amount paid to purchase any jewelry from our collection, or top it up for higher-value items. This is an excellent way to invest in diamond jewelry without a large upfront payment. For more details, please visit the DAADU Diamond Club page.
We offer a flexible exchange and buyback policy for our customers. You can exchange any piece of jewelry within a specified time frame, provided it is in its original condition and accompanied by the original certification. We also offer a buyback option on certain items, allowing you to return your jewelry in exchange for credit towards future purchases. Full details can be found on our Exchange & Buyback Policy page.
Absolutely! We offer a range of gifting options that make it easy to share the beauty of diamond jewelry with loved ones. You can choose from our exquisite ready-to-gift collections or opt for a gift card if you’d like the recipient to choose their own piece. We also offer special gift packaging to make your gift extra special, perfect for festivals, weddings, and other important celebrations.
We provide a certificate of authenticity with every purchase, issued by reputed diamond grading laboratories like IGI or GIA. This certificate guarantees that the diamonds used in your jewelry are natural and have undergone a thorough quality check for their cut, clarity, color, and carat weight. Additionally, all of our gold jewellery is hallmarked, ensuring its purity.
We want you to be completely satisfied with your purchase. Please review our full Return & Refund Policy for detailed terms and conditions.
Yes, after your order is shipped, you will receive an email with the tracking details. This will allow you to follow your package’s journey and see its expected delivery date. For any issues or delays, our customer service team is here to assist you.
You can reach our customer support team by visiting our ‘Contact Us’ page, where you can fill out a query form or find our direct email address. We aim to respond to all inquiries within 24 hours. For urgent matters, you can also contact us via phone during business hours. We are here to ensure you have the best shopping experience possible.
We accept all major credit cards, debit cards, and online payment platforms such as PayPal, Google Pay, and Apple Pay. For customers in India, we also accept payments through UPI and bank transfers. DAADU Diamond Club members can make payments through monthly installments, ensuring flexibility in how you invest in your jewelry.
Yes, we frequently run special promotions during festival seasons and offer exclusive discounts to members of our DAADU Diamond Club. To stay informed about our latest offers and sales, we recommend subscribing to our newsletter or following us on social media. We also have seasonal gift options and promotions to make your shopping experience even more rewarding.
